Refund Policy & Return Policy
SARANDHRI FASHION (OPC) PRIVATE LIMITED believes in helping its customers as far as possible, and has, therefore, a liberal cancellation policy. Under this policy:
- Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
- The refund/replacement can be made if the customer establishes that the quality of the product delivered is not good.
- In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 2 Days days of receipt of the products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 2 Days days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
- In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them. In case of any Refunds approved by SARANDHRI FASHION (OPC) PRIVATE LIMITED, it’ll take 6-7 Days days for the refund to be processed to the end customer.
Return Policy
We want you to be completely satisfied with your purchase from SARANDHRI FASHION (OPC) PRIVATE LIMITED. If for any reason you are not satisfied, we offer a hassle-free return policy. Please take a moment to review our guidelines below:
1. Returns Accepted for 14 Days:
- You have 14 days from the date of delivery to initiate a return for eligible items.
- To be eligible for a return, items must be in their original condition, unused, and with all original tags and packaging.
2. Free Return Shipping:
- We understand that returning items can be inconvenient, so we offer free return shipping on all eligible items within the 14-day return window.
- To initiate a return and receive a prepaid return label, please contact our customer service team at help@sarandhri.com.
3. No Restocking Fee:
- We believe in transparent and fair policies. Therefore, we do not charge any restocking fees for returns.
4. No Final Sale Items:
- Please note that all purchases marked as "Final Sale" are non-returnable and non-refundable. Be sure to review product details before making a final purchase.
How to Initiate a Return:
- Contact our customer service team at help@sarandhri.com to request a return authorization.
- Provide your order number, item(s) you wish to return, and the reason for the return.
- Our customer service team will guide you through the return process and provide you with a prepaid return label.